Refund policy

Returns & Refunds

We want you to get the right part the first time. If something isn't right, here's how returns work.

Return window. Contact us within 14 days of delivery to request a return. We'll send a Return Authorization (RMA) number and instructions. Returns sent without an RMA can't be accepted.

Condition. Items must be new, uninstalled and unused, in the original undamaged manufacturer packaging, with all hardware and paperwork. Parts that have been installed, marked by test-fitting, modified, or registered/flashed to a vehicle can't be returned.

Non-returnable items. Coilovers; electronics (including tuners, programmers, gauges and controllers); engine internals; turbochargers, superchargers and turbo kits; special-order items; and anything marked final sale.

If we made the mistake. If we shipped the wrong item, the item arrived defective, or the part doesn't fit a vehicle our fitment search listed it for, we cover return shipping and there's no restocking fee.

Change of mind or wrong part ordered. You pay return shipping, and a 15% restocking fee applies.

Damaged in transit. Inspect your order when it arrives. Send us photos of the item and packaging within 24 hours of delivery, and keep all packaging until the claim is settled.

Refused or undeliverable packages. If a package is refused or returned because of an incorrect address, return and reshipping costs are deducted from any refund.

Refunds. Approved refunds go back to your original payment method within 5 business days of the return being received and inspected. Original shipping charges are refundable only when we made the mistake.

Warranty. Manufacturer warranties apply to the parts we sell, and we'll help you file a claim with the manufacturer.

To start a return, email parts@theautopaddock.com or call +1 415-320-1058.